Bill Pay FAQs

Where and how can I pay my bill?

Payments can be made in any of our three office locations (Mayfield, Murray, Benton). Night depositories are available at all offices. Payments may also be made via our secure online payment option at www.wkrecc.com.

When does my payment become late?

The date on your bill statement is the latest day your bill can be paid without penalty. After the stated date on your bill, a 5% late charge fee will be added to your bill. After the past due date, the bill is considered to be delinquent. Disconnection dates are provided on your bill.

What happens if my service is disconnected?

If your bill is delinquent past the disconnection date shown on your bill, your service is subject to disconnection. The first collection visit in a 12-month period will result in a reminder notice at your residence asking that you pay your bill immediately. If the bill is not paid by the end of business that day, your service will be subject to disconnection. If we must collect payment a second time (or more) during a 12-month period, your service will be subject to immediate disconnection. For all reconnections, a reconnect fee of $20 is applied if the bill is paid by 3:30 p.m. Monday-Friday. If the bill is paid after regular offices hours, a reconnect fee of $70 is applied and if the bill is paid after 9:00 p.m., the reconnect fee is $120. If a line crew is required to reconnect your service, you will be required to pay a reconnect fee of $200. Reconnect fees are neither transferable nor refundable.

If I pay my bill online, do I have to worry about security issues?

WKRECC’s bill pay function was designed with member security as the top priority. It is important to us that your account and payment information be protected at the highest level. If you have specific questions or concerns, please contact us at privacy@wkrecc.com or by telephone at 270-247-1321.

What should I do if I don't receive a bill for the month?

It is important for you to be familiar with your billing cycle and the approximate dates when your bill arrives and is due each month. It is also important to make West Kentucky RECC aware immediately if your billing address changes. Many factors could cause your bill to not arrive at your home. If you suspect that your bill has not arrived in time, please call or visit our office and we will make payment arrangements so that your bill does not become delinquent.

What should I do if I believe my bill is inaccurate?

If you believe that any part of your bill is inaccurate at any time, please call us at 270-247-1321 or 1-877-495-7322 and speak with a representative in our Billing Department. We will investigate your account for miscalculations.