Bill Pay FAQs

Where and how can I pay my bill?

Payments can be made in any of our three office locations (Mayfield, Murray, Benton). Night depositories are available at all offices. Payments may also be made via our secure online payment option at www.wkrecc.com, or by phone at 1-855-985-1137. Members also have the option of using one of WKRECC’s three payment kiosks, available (1) in the outer lobby at the Mayfield business office, 1218 West Broadway, Mayfield, (2) at the Benton 5-Star, 1772 Mayfield Hwy, Benton, and (3) at Pockets at 1102 Octane Drive, Murray.

When does my payment become late?

Payments not received by the due date shown on the bill are considered late. If the payment is not received by the due date, a disconnect notice is mailed to the member and the account is charged $1 to cover the cost of the notice. A 5% late fee will also be added to the account. If payment is not received by the due date shown on the disconnect notice, power will be disconnected.

What happens if my service is disconnected?

If your payment is not received by the disconnect date shown on the disconnect notice, the power will be disconnected. A reconnect fee of $30 is required for each reconnection of service that occurs during regular office hours. Please note that members disconnected for non-payment must call West Kentucky RECC to request reconnection after paying delinquent charges and the reconnect fee. For reconnects requested after regular office hours, higher rates will apply. Please call West Kentucky RECC for details. There is a $25 fee to reconnect outdoor lights.

If I pay my bill online, do I have to worry about security issues?

WKRECC’s bill pay function was designed with member security as the top priority. It is important to us that your account and payment information be protected at the highest level. If you have specific questions or concerns, please contact us at privacy@wkrecc.com or by telephone at 270-247-1321.

What should I do if I don't receive a bill for the month?

It is important for you to be familiar with your billing cycle and the approximate dates when your bill arrives and is due each month. It is also important to make West Kentucky RECC aware immediately if your billing address changes. Many factors could cause your bill to not arrive at your home. If you suspect that your bill has not arrived on time, please call or visit our office and we will make payment arrangements so that your bill does not become delinquent.

What should I do if I believe my bill is inaccurate?

If you believe that any part of your bill is inaccurate at any time, please call us at 270-247-1321 or 1-877-495-7322 and speak with a representative in our Customer Service Department.