West Kentucky RECC responsive to Coronavirus concerns

Disconnects postponed, offices to close to visitors, credit card fees waived

(Mayfield, Ky.) March 17, 2020 – With the uncertainty created by the Coronavirus pandemic, West Kentucky Rural Electric Cooperative knows that the people we serve are facing many concerns. Guided by cooperative values, we are dedicated to doing what we can to fulfill our civic duty and live up to the trust that our members place in us to bring them safe, affordable and reliable power. Here are several changes in business operations related to the ongoing health concerns posed by the Coronavirus (COVID-19):

  • First, recognizing the hardships some members will experience due to COVID-19, starting March 17, 2020, WKRECC, in consultation with the Tennessee Valley Authority, will postpone disconnects for non-payment for a limited time. For bills with due dates beginning Monday, March 23, late fees will also be waived. We will continue to monitor the situation and update this guidance as appropriate. Members facing financial difficulty during this time should call WKRECC at 1-877-495-7322.
    West Kentucky RECC President & CEO David Smart says the co-op is committed to working with and for co-op members and the communities it serves during this difficult period. “We realize that our members are worried about financial uncertainty and we are taking steps to address those concerns,” said Smart.
    Members are reminded that it remains the responsibility of each account holder to ultimately pay for electric service. Bills will continue to be sent as usual. Members who can make payments, even partial payments, are urged to do so, to help avoid a larger balance in the future.
  • Second, starting Wednesday morning, March 18, 2020, WKRECC will close all three of its business offices in Mayfield, Murray and Benton to the public to help protect the health and safety of members and staff. Line crews will continue to respond as needed to maintain a reliable power supply. Though the office lobbies are closed, members may utilize:
    • Drive-through windows at Mayfield and Murray
    • Night deposit boxes at all three locations
    • Online and phone payment options
    • Payment kiosks.
  • Finally, starting Monday, March 23, 2020 and continuing while offices are closed, WKRECC will suspend collection of credit card fees for drive-through, online and phone payments. Please note, fees for kiosk payments are charged by the kiosk vendor and are not collected by WKRECC. Kiosk fees will not change.

“We stand ready to work with our members to meet their needs over the weeks ahead. We appreciate the patience of our members as we adjust to public health concerns and we will continue to provide the excellent customer service our members expect, albeit through non-traditional methods. Please call us if you have questions or concerns—we’re ready to help,” said Smart.

West Kentucky RECC is a community-focused electric cooperative created to deliver affordable, reliable, and sustainable energy to more than 38,000 homes, businesses, farms, and schools. West Kentucky RECC is owned and led by the members we serve in Calloway, Carlisle, Graves, and Marshall counties and distributes energy generated by the Tennessee Valley Authority. For more information, visit our website at https://wkrecc.com/.

For more information:

Georgann Lookofsky, Communications & Media Relations Coordinator
270-251-6927, 270-804-1701 or glookofsky@wkrecc.com

West Kentucky Community Room and COVID-19

March 16, 2020, Mayfield, Ky – In light of concerns regarding the Coronavirus (COVID-19), West Kentucky Rural Electric Cooperative will not accept new reservations for use of the West Kentucky Community Room until after April 30, 2020. At that time, we will evaluate whether the suspension should be extended based on developments with COVID-19.

Also, in keeping with guidance from the Centers for Disease Control (CDC) and our local health departments, a 50-person limit will be enforced for all events already on the schedule, now through April 30 and perhaps longer, if needed. If your event is expected to exceed 50 people, please reconsider your plans or seek an alternate venue.

These restrictions will help protect our members and their families as well as our staff. Healthcare experts across the country emphasize that limiting social contact is necessary to help limit the spread of the virus.

We apologize for any inconvenience and look forward to continuing to provide this wonderful meeting space for our members when the current health concerns have passed.

West Kentucky RECC responds to COVID-19 concerns

West Kentucky RECC is taking steps to help protect the health and safety of our members, employees and communities in light of public health concerns presented by the Coronavirus (COVID-19).

Our business offices in Mayfield, Benton and Murray are currently operating during regular business hours. We have increased routine cleaning and sanitizing, made wipes and hand sanitizer available, and asked employees to stay home if they are sick.

At this time, we encourage our members to voluntarily limit office visits, especially if you aren’t feeling well. Most business regarding your West Kentucky RECC account can be handled using our drive-through windows, night deposit boxes, the website, by U.S. Mail, email, or by phone. If you have any questions about these options, please call our office at 1-877-495-7322. We will gladly work with you to find ways to provide the level of service you expect. Find us online at www.wkrecc.com and follow us on Facebook and Twitter for the latest updates.

West Kentucky RECC will continue to closely monitor situation and base our safety precautions on factual information from the Centers for Disease Control (CDC), the World Health Organization and local public health agencies. We will update our members if we feel any changes to our current operating status are necessary.

We appreciate all those in our community that are working diligently to maintain public health and safety.